Account privacy
Delete your Matchweek account
Effective date: 17 August 2026
Version: 1.0
Matchweek is provided by REDSOFT SOFTWARE AND CONSULTANCY LTD, company number 13611086, whose registered office is Office 403, Screenworks, 22 Highbury Grove, London N5 2ER, United Kingdom.
Before you request deletion
Deleting your Matchweek account removes account-associated data after we verify the request, subject to the limited retention described below. It does not automatically remove local data from your device or end an Apple App Store or Google Play subscription.
Never send us your password, Apple or Google credentials, payment details, or authentication codes. Matchweek will not ask for those secrets to process a deletion request.
How to request deletion
Use the request form at https://matchweek.org/delete-account. The form asks for the email associated with the account, your platform, and an optional short note. It is available without signing in. Website form submissions are delivered to us using Brevo.
You can instead email [email protected] from the address associated with your account. Identify Matchweek and state that you want your Matchweek account deleted. If your account began with anonymous sign-in and has no linked email, provide the limited account information available to you so we can explain a safe verification route. Do not include credentials or payment information.
How we verify your request
We reply before deletion to verify account ownership and protect against unauthorised requests. Deletion may require identity verification. The evidence needed depends on how the account was created and linked, and we will request only information reasonably necessary to match and protect the account.
The page and form initiate a request; deletion is not instant or fully automated. The controller documents and actions each verified request. If we cannot verify ownership, we may ask for further information or explain why we cannot complete the request.
What we delete
After verification, we delete or anonymise account-associated information that is no longer required, including the Matchweek account record and relevant Firebase/Firestore cloud data, saved cloud progress and settings, gameplay records associated with the account, and account links that can be removed. We also take appropriate steps for account-associated backend records and records held for Matchweek by service providers, including RevenueCat entitlement and Pulse records, subject to legal and technical retention limits.
Deletion does not require you to provide a password or store credentials. We will tell you when the request has been completed or if additional time is reasonably needed.
What we may retain
We may retain limited information where reasonably necessary for legal compliance, accounting, fraud prevention, security, dispute resolution, or the establishment, exercise, or defence of legal claims. Store operators and other independent controllers may retain their own transaction or account records under their policies.
Backup copies may persist until they are overwritten through secure backup cycles. Any retained information remains protected, is limited to the relevant purpose, and is not kept for longer than that purpose and applicable law require.
Local data on your device
Season progress, preferences, or other local app data may remain on your phone or tablet after the cloud account is deleted. Remove the Matchweek app or clear its local data using your device controls if you also want to remove that local copy. Removing local data cannot erase records that another controller, such as an app store, must retain.
Subscriptions and refunds
Deleting your Matchweek account does not cancel an Apple App Store or Google Play subscription. Cancel any active subscription separately through the subscription settings of the store where you bought it. Store deadlines and billing rules continue to apply until cancellation takes effect.
Apple and Google handle store billing and refund decisions under their own terms and mandatory consumer law. Account deletion does not itself create or remove a right to a refund. Contact the applicable store for a store purchase or refund request.
Contact
Controller: REDSOFT SOFTWARE AND CONSULTANCY LTD
Company number: 13611086
Registered office: Office 403, Screenworks, 22 Highbury Grove, London N5 2ER, United Kingdom
Privacy and deletion requests: [email protected]
Support: [email protected]
For more information about how Matchweek processes information, read the Matchweek Privacy Policy at https://matchweek.org/privacy.